Terms & Conditions

Last Updated: July 2026

Welcome to Roller Shutters Doors. These Terms and Conditions govern the use of our website and the supply of roller shutter door and garage door products and services. By using this website, requesting a quotation, booking a service or accepting work from Roller Shutters Doors, you agree to these Terms and Conditions.

1. About Roller Shutters Doors

Roller Shutters Doors provides roller shutter door and garage door solutions, including installation, repairs, maintenance, automation and related products and services.

Our services are available across our supported service areas in South Africa.

Contact Details

Nationwide: 0861 000 431
Office: 011 836 9999
Sales: 076 315 4219
Emergency: 082 333 9999

General Enquiries: admin@rollershuttersdoors.co.za
Sales: sales@rollershuttersdoors.co.za
Complaints: complains@rollershuttersdoors.co.za

2. Quotations

Quotations are based on the information available at the time of assessment or enquiry and remain valid for the period stated on the quotation.

Prices may change if the scope of work, measurements, materials, site conditions or customer requirements change after the quotation has been issued.

Any additional work not included in the original quotation may be quoted and charged separately.

3. Orders & Acceptance

An order is considered confirmed once the customer accepts our quotation and any required deposit or payment has been received.

By accepting a quotation, the customer confirms that the products, specifications, measurements, finishes and services listed in the quotation meet their requirements.

Custom-made or specially ordered products may not be cancelled once manufacturing or procurement has commenced, subject to applicable South African consumer law.

4. Payments

Payment terms will be specified on the applicable quotation or invoice.

Where a deposit is required, work, manufacturing or ordering of materials may only commence once the deposit has been received.

The outstanding balance must be paid according to the agreed payment terms.

Roller Shutters Doors reserves the right to suspend work or withhold delivery where payments are overdue, subject to applicable law and contractual obligations.

5. Installation

Customers must provide reasonable access to the property and installation area on the agreed date.

The installation area should be accessible and free from obstacles that may prevent our technicians from carrying out the work safely.

Additional work resulting from undisclosed site conditions, structural problems, incorrect information or changes requested by the customer may result in additional charges.

Installation dates and completion times are estimates and may be affected by product availability, manufacturing times, weather, site conditions or circumstances outside our reasonable control.

6. Repairs

Our technicians will assess the roller shutter door or garage door and determine the appropriate repair based on its condition at the time of inspection.

Where additional faults become apparent during the repair, the customer will be informed where reasonably possible before additional chargeable work is undertaken.

A repair does not guarantee that unrelated components of an older or damaged door will not fail in the future.

7. Emergency Repairs

Emergency repair services may be subject to availability, location and call-out charges.

Where a permanent repair cannot reasonably be completed during the initial visit, our technicians may recommend temporary measures to help secure the property until the necessary components or further work can be arranged.

8. Maintenance

Regular servicing and preventative maintenance are recommended to keep roller shutter doors, garage doors, motors and automation systems operating safely and reliably.

Customers are responsible for following any maintenance recommendations provided with the product or following a service.

Damage resulting from misuse, neglect, unauthorised modifications or failure to perform reasonable maintenance may affect applicable warranties.

9. Products & Availability

Product images, descriptions and specifications on our website are provided for general information.

Actual products may differ slightly in appearance due to manufacturing changes, materials, finishes, screen displays or product availability.

We reserve the right to replace unavailable components with suitable alternatives where agreed with the customer.

10. Warranties

Applicable warranties will depend on the product, component and service supplied and may include manufacturer warranties.

Warranty details applicable to a particular installation or product should be confirmed in the relevant quotation, invoice or warranty documentation.

Warranty claims may require inspection before repair or replacement is approved.

Warranties generally do not cover damage resulting from accidents, impact, attempted break-ins, misuse, normal wear and tear, environmental damage, electrical supply problems, unauthorised repairs or modifications, except where applicable law provides otherwise.

Nothing in these Terms is intended to exclude or restrict rights available to consumers under South African law.

11. Customer Responsibilities

Customers must provide accurate information regarding the property, required work and existing door systems.

The customer must disclose any known conditions that could affect the work, including structural problems, electrical faults, access restrictions or previous modifications.

Customers should not operate equipment that appears damaged or unsafe and should contact a qualified technician where a fault occurs.

12. Cancellations & Refunds

Cancellation rights depend on the nature of the product or service, whether work has commenced, whether products have been specially manufactured or ordered, and any rights available under applicable South African law.

Where legally permitted, reasonable costs already incurred for materials, manufacturing, call-outs or work completed may be deducted from any refund.

Any applicable cancellation terms will also be stated on the quotation or order documentation.

13. Website Information

We aim to ensure that information published on this website is accurate and current. However, website content is provided for general informational purposes and should not be considered a substitute for an on-site assessment or professional recommendation.

Prices, products, specifications, availability and service coverage may change without prior notice.

14. Intellectual Property

Unless otherwise stated, the content of this website, including text, branding, graphics, layouts and original images, belongs to Roller Shutters Doors or is used with appropriate permission.

Website content may not be copied, reproduced, republished or commercially distributed without prior written permission.

15. Third-Party Services

Our website may contain links to third-party websites or services. Roller Shutters Doors is not responsible for the content, availability, security or privacy practices of third-party websites.

16. Limitation of Liability

To the extent permitted by South African law, Roller Shutters Doors will not be responsible for indirect or consequential losses arising from the use of our website, products or services.

Nothing in these Terms excludes liability that cannot legally be excluded or limits a consumer’s rights under applicable legislation.

17. Privacy

Personal information submitted through our website, quotation forms, telephone enquiries or other communications will be handled in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

18. Complaints

We take customer concerns seriously. Customers should contact us as soon as possible if they experience a problem with a product or service so that we have an opportunity to investigate and assist.

Complaints: complains@rollershuttersdoors.co.za
Office: 011 836 9999

19. Changes to These Terms

Roller Shutters Doors may update these Terms and Conditions periodically to reflect changes to our services, website or legal requirements.

The latest version will be published on this website with the applicable revision date.

20. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from the use of this website or our services will be dealt with in accordance with applicable South African law.

Contact Roller Shutters Doors

For questions regarding these Terms and Conditions, quotations or our services, contact us: