Last Updated: July 2026
At Roller Shutters Doors, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, request a quotation, contact our team or use our roller shutter door and garage door services.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. Who We Are
Roller Shutters Doors provides roller shutter door and garage door installation, repairs, maintenance, automation and related products and services across our supported service areas in South Africa.
For privacy-related enquiries, you can contact us using the details at the bottom of this policy.
2. Information We May Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name and surname
- Telephone or mobile number
- Email address
- Business or company name
- Property or service address
- Information submitted through quotation or contact forms
- Details about the products or services you require
- Communications between you and Roller Shutters Doors
- Information required to prepare quotations, invoices or complete work
- Website usage and technical information, where applicable
We aim to collect only information that is reasonably necessary for the purpose for which it is required.
3. Information Submitted Through Our Website
When you complete a contact form, request a quotation or submit another enquiry through our website, we may collect the information you provide so that we can respond and assist you.
This may include your name, email address, telephone number, location and details about the roller shutter door, garage door or other service you require.
Please avoid submitting unnecessary sensitive or confidential information through website forms.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to enquiries
- Prepare and provide quotations
- Arrange site assessments
- Schedule installations, repairs or maintenance
- Provide requested products and services
- Communicate regarding ongoing projects
- Provide customer support
- Process payments and maintain transaction records
- Issue invoices and related documentation
- Respond to complaints or warranty enquiries
- Improve our website and services
- Maintain appropriate business and accounting records
- Comply with legal and regulatory requirements
- Prevent fraud, misuse or security incidents
We will not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.
5. Legal Basis for Processing
Where applicable, Roller Shutters Doors may process personal information because:
- You have requested a quotation, product or service.
- Processing is necessary to perform or prepare for an agreement with you.
- We have a legitimate business reason for processing the information.
- Processing is required to comply with a legal obligation.
- You have provided consent where consent is required.
6. Quotations, Installations & Service Calls
When you request work from us, we may require information such as your name, contact details, property address and details about the work required.
This information may be used to arrange appointments, prepare quotations, communicate with you and complete the requested installation, repair, maintenance or automation service.
Where necessary, relevant information may be shared with technicians, suppliers or service providers involved in fulfilling your request.
7. Cookies & Website Analytics
Our website may use cookies and similar technologies to operate correctly, understand website usage and improve visitor experience.
Cookies may collect information such as:
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website or source
- General interaction with website features
Where required, visitors may be given options to manage non-essential cookies.
You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Google Analytics & Advertising
Where enabled, our website may use analytics and advertising technologies to understand how visitors find and interact with our website and to measure the effectiveness of advertising campaigns.
These services may use cookies or similar technologies to collect information about website interactions.
Where required by applicable law, non-essential tracking technologies should only be activated after the appropriate consent has been obtained.
9. Marketing Communications
We may contact customers or prospective customers regarding our products and services where permitted by law or where appropriate consent has been provided.
Marketing communications may include information about roller shutter doors, garage doors, maintenance services, promotions or related services.
You may request that we stop sending direct marketing communications at any time by contacting us or using an unsubscribe mechanism where one is provided.
10. Sharing Personal Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services, including:
- Installation and repair technicians
- Product suppliers
- Contractors
- Website and hosting providers
- Email and communication providers
- Payment and accounting service providers
- Professional advisers
- Analytics or technology providers
Third parties should only receive the information reasonably necessary to perform their role and should handle personal information appropriately.
We may also disclose information where required by law, court order or lawful request from an authorised authority.
11. Protection of Personal Information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
These measures may include appropriate access controls, website security, secure systems and restrictions on who may access customer information.
No internet-based system can guarantee absolute security, but we take reasonable steps to protect the information under our control.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
Retention periods may vary depending on whether the information relates to:
- An enquiry
- A quotation
- An installation or repair
- Customer support
- Accounting or tax records
- Warranty records
- Legal obligations
Information that is no longer required may be securely deleted, destroyed or anonymised where appropriate.
13. Your Rights
Subject to applicable South African law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Request deletion of information where legally appropriate
- Object to certain processing of your information
- Withdraw consent where processing relies on consent
- Object to direct marketing
- Raise a complaint about how your information is handled
Some requests may be subject to legal limitations or record-retention requirements.
14. Children’s Privacy
Our website and services are not intended specifically for children.
We do not knowingly seek to collect personal information from children without appropriate authorisation where required by law.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Roller Shutters Doors is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
16. Social Media
Roller Shutters Doors may maintain profiles on social media platforms.
When you communicate with us through a social media platform, information may also be processed by that platform according to its own privacy terms and policies.
17. WhatsApp Communications
Customers may choose to communicate with us through WhatsApp.
Information you send through WhatsApp may be processed by the platform in accordance with its own privacy practices. We may use information provided through WhatsApp to respond to enquiries, provide quotations, arrange services and communicate regarding work requested from us.
18. Data Breaches
If a security incident involving personal information occurs, Roller Shutters Doors will take reasonable steps to investigate, contain and address the incident.
Where required under POPIA or other applicable law, affected individuals and the appropriate regulatory authority will be notified.
19. Complaints & POPIA Enquiries
Questions or concerns regarding how Roller Shutters Doors processes personal information can be submitted using our contact details below.
Where applicable, individuals may also lodge a complaint with the Information Regulator of South Africa concerning the processing of personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this website together with its revision date.
21. Contact Roller Shutters Doors
For privacy requests, questions about this Privacy Policy or general enquiries, contact:
Roller Shutters Doors
Nationwide: 0861 000 431
Office: 011 836 9999
Sales: 076 315 4219
Emergency: 082 333 9999
General Enquiries: admin@rollershuttersdoors.co.za
Sales: sales@rollershuttersdoors.co.za
Complaints: complains@rollershuttersdoors.co.za
For a POPIA-compliant website, you should also have a cookie consent banner if you’re running Google Analytics, Google Ads, Meta Pixel or similar non-essential tracking technologies.
